VoIP Services or Voice over IP is a group and methodology of technologies used to deliver multimedia sessions and voice communications over Internet Protocol. Other terms associated with VoIP Services include broadband phone service, internet telephony, and IP telephony among others.

How VoIP works: At a glance

VoIP Services sounds magical. It sounds a more flexible, full-featured and the best way to place your calls as compared to traditional telephone services.

It converts analog voice calls to pocket data. The packets travel just like any other data such as email over the public Internet or Internet Protocol Network.

VoIP can be used to make calls to cell phones and landlines. Also, computer-to –computer calls can be made as long as both parties have a computer microphone and listen in through the headsets or speakers.

One can also make calls and receive on landline telephones. An analog telephone adaptor should be connected to the network. Security and best voice quality are aspects that should be considered. It is recommended that one uses the VoIP services on a private IP network.

What are VoIP benefits?

Cost saving

VoIP services have cost saving potential. With VoIP, long distance calls become inexpensive. It is made cheaper by the fact that voice traffic travels over private networks lines or the Internet instead of being processed over commercial telecommunications lines.

Also, it reduces costs associated with maintenance lines and equipment and manpower. All the data and voice traffic are usually integrated into a single physical network. It bypasses the need for different PBX tie lines. Although there are fees associated with the first-time installation, it saves significantly saves a lot of money. The administrator focuses on a single network making work easier and effective.

Rich media service

Phone and fax services are limited to voice calls only. However, with VoIP services, a rich media presence has been created. For instance, one can be able to see the presence of their friends (available, online, busy, offline), sending instant messages and make video and voice calls. Also, image transfer is a possible option. Thanks to the rich media services created by VoIP, media users have multiple options, and it has created new markets n the telecommunications industry.

Phone portability

Gone are the days when the phone was immobile. Moving houses involved calling the telephone company to update the new number. However, with VoIP, number mobility is an option. The phone can use the same number regardless of the location. All that is needed is a reliable IP connectivity. As a matter of fact, most businesses use their IP phones and use the same number while travelling.

Service mobility

The services associated with the phone can be accessed anywhere as long as they are available.

Collaboration and integration with other applications

There are various VoIP applications that can collaborate and integrate with other applications such as instant messaging, web browser, social networking applications, and email services among others. The collaboration creates a synergy thereby offering valuable services to users.

User control interface

Most VoIP service providers offer a controlled user interface for their clients. Also, customers can customize services, features and options to suit their needs.